New Relic University launching Single Sign-On (SSO) for New Relic accounts on Learn.

You can now register for courses on the Learn website with your New Relic One credentials.

In an effort to streamline the process for registering for self-paced content and instructor-led workshops, New Relic University's Learn website is enabling Single Sign-On (SSO). This means one less login and password for customers to manage and a more streamlined authentication process. The next time you go to register for a course on Learn, you will be redirected to the New Relic One login page.

This exciting change will be happening at 4 pm (PT) on Monday, Sept 20th.

Why are we doing this?

Simplifying how our learners access self-paced content and live instructor-led workshops is important to us, and leveraging your New Relic One account login just made sense. 

What does this mean for you? 

As of September 20th, you’ll be asked to authenticate with your New Relic One credentials. That means both your one.newrelic.com account and your learn.newrelic.com account will use the same email address and password to identify you, adding a layer of security to your account. With this change, we are providing a more streamlined experience for accessing on-demand and instructor-led materials on Learn. Learn will leverage the authentication provided by New Relic One. The same email that is used to login to New Relic One will also track your course progress and history on Learn.

This means quicker logins, managing only one login credential, and time saved on your end.

Where is my course progress?

Your existing progress is stored safely using your email address at learn.newrelic.com. If you use a different email to login to New Relic One, you’ll need to create a free account in order to access your course history, including any in-progress courses. As a reminder, with your new free New Relic One account, you get: Perpetually free access - 100 GB/month of free data ingest. 1 free full access user. Unlimited free basic users. 

How do I sign up for a free account to access my course history? 

1. Create a free account
2. Verify your email address
3. Create a password and log-in

What if I don’t want to sign up for a free account?

You’re able to browse the course catalog but a login is required in order to register and complete the courses available on Learn. If you don’t have a New Relic One login, the alternative option is creating a free account for quick and easy access.

I don’t have access to the email address I signed up with any longer.

Please contact us directly via email for support at nru-helps@newrelic.com. 

Did you have course history on a different email address?

No problem, your course history is still available. Create a free account to access your history.

Can I use my corporate email account and my personal account?

Yes, you’ll need to sign-out from learn.newrelic.com in the upper right corner in order to login with a different email address.

Am I logged out of Learn when I log out of New Relic One?

Your authentication token on Learn lasts for 2 weeks. You can 'Sign Out' of the Learn site in the upper right corner of the window in order to change profiles on Learn.

What is happening under the hood?

New Relic University’s Learn site is switching to Single Sign-On using New Relic One as the source of identity information. Previously http://learn.newrelic.com used a separate account log-in (email & password) from your New Relic One credentials. The catalog of available courses is visible to everyone, but registering for and viewing a course requires an email address. The Learn site will now redirect you to New Relic One which also uses an email address to authenticate users. Learn will not perform any authentication tasks. We are using OpenId Connect which is an identity layer built on top of the OAuth 2.0 framework which uses standard JSON web tokens (JWT) to pass identity between trusted partners.

OpenID Connect is a simple identity layer on top of the OAuth2 protocol. It enables the Learn.newrelic.com site to identify you based on the authentication performed by an Authorization Server (New Relic One), as well as to obtain basic profile information about you (your name & email address).